This Addendum A (“Addendum”) is incorporated into and made part of the Dryer Vent Cleaning Service Agreement & Terms of Service between Iowa Repair Center LLC, including its affiliated entities, subsidiaries, divisions, trade names, and DBAs, including Iowa Appliance Repair, Pure Air Dryer Vent Cleaners, Surge Appliance Repair and Dryer Vent Cleaning, Surge Dryer Vent Cleaning, and SURGE (collectively, the “Company”), and the customer identified in the service agreement (the “Customer”).

 

This Addendum applies only to dryer vent cleaning services described in this Agreement and does not apply to appliance repair or any other service provided by the Company.

 

This Addendum applies to standard service visits unless a separate written No-Guarantee Waiver is issued and accepted before work begins for the specific service visit.

 

1. LIMITED WARRANTY COVERAGE

 

If the Customer notifies the Company in writing within fourteen (14) calendar days after the service date that the Company failed to properly perform the specific accessible cleaning or other service purchased, the Company will, at its option, return to the property and conduct a reasonable re-inspection, which may include camera inspection, photo documentation, video documentation, or other documentation methods selected by the Company.

 

If the Company determines that it did not complete the specific accessible service purchased due solely to its own workmanship, the Company will re-perform the affected portion of the accessible service at no additional labor charge.

 

2. WHAT THIS ADDENDUM DOES NOT COVER

 

This Addendum does not apply to, and the Company shall have no obligation for:

 

(a) pre-existing, concealed, hidden, deteriorated, brittle, crushed, disconnected, loose, taped, corroded, improperly installed, damaged, or defective venting or components;

 

(b) venting that separates, collapses, disconnects, leaks, tears, opens, or fails during or after service due to age, deterioration, improper installation, hidden damage, weak tape, loose joints, or prior poor workmanship;

 

(c) any condition not caused by the Company’s gross negligence or willful misconduct;

 

(d) concealed ducting, walls, ceilings, floors, roofs, drywall, siding, insulation, framing, or any other hidden area;

 

(e) any repair, replacement, reconstruction, opening, demolition, access work, or cosmetic restoration;

 

(f) normal re-accumulation of lint, debris, moisture, restriction, or airflow loss after service;

 

(g) customer misuse, neglect, failure to follow technician recommendations, or later third-party work;

 

(h) any guarantee of airflow, drying performance, safety, code compliance, or fire prevention; or

 

(i) any claim that the dryer or vent system will remain connected, function properly, or remain free from future failure.

 

3. CUSTOMER OBLIGATIONS

 

To make a claim under this Addendum, the Customer must:

 

(a) notify the Company in writing within fourteen (14) calendar days after the service date;

 

(b) provide the service address, date of service, and a description of the claimed issue;

 

(c) allow the Company a reasonable opportunity to inspect and, if applicable, cure the issue before hiring another contractor for the same alleged defect;

 

(d) make the property reasonably accessible for re-inspection; and

 

(e) preserve the condition of the work area and vent system to the extent reasonably possible.

 

4. EXCLUSIVE REMEDY

 

The Customer’s exclusive remedy for a covered workmanship claim under this Addendum is re-inspection and, if warranted in the Company’s sole judgment, re-performance of the affected accessible service at no additional labor charge.

 

No refund, wall repair, concealed repair, reconstruction, replacement of hidden ducting, or third-party contractor expense is included under this Addendum unless expressly agreed in a separate written document signed by an authorized representative of the Company.

 

5. NO WAIVER OF OTHER AGREEMENT TERMS

 

Except as expressly stated in this Addendum, all other terms, exclusions, limitations, disclaimers, liability limits, payment terms, dispute resolution provisions, and customer responsibilities in the Dryer Vent Cleaning Service Agreement & Terms of Service remain in full force and effect.

 

If there is any conflict between this Addendum and the Dryer Vent Cleaning Service Agreement & Terms of Service regarding workmanship claims covered by this Addendum, this Addendum controls only to the extent of that specific conflict.

 

6. CUSTOMER ACKNOWLEDGMENT

 

By signing, checking, electronically accepting, or otherwise agreeing to the Dryer Vent Cleaning Service Agreement & Terms of Service, the Customer acknowledges that this is a limited workmanship re-inspection guarantee only, not a results warranty, not a safety warranty, not a code-compliance warranty, and not a promise to repair concealed venting or structural damage.

 

In the event of any conflict between this page and any executed service agreement, addendum, waiver, or signed service document, the executed agreement controls.